Shipping policy

Thank you for shopping with Electric Avenue Bike. This shipping policy explains where we ship, how long orders take to arrive, and what to expect after placing an order.

 

WHERE WE SHIP

• Bikes ship to all addresses within the United States, excluding Hawaii, Alaska, and non-contiguous territories.

• Parts and accessories ship to all addresses internationally.

If your location is not available at checkout, please contact us at info@electricavenuebike.com before placing your order.

 

ORDER PROCESSING TIMES
Orders are typically processed within 2 business days after payment is confirmed.

Orders placed on weekends or holidays begin processing on the next business day. During product launches, sales, holidays, or other busy periods, processing may take longer. If we expect a significant delay, we’ll contact you using the information provided with your order.

 

SHIPPING OPTIONS AND DELIVERY TIMES
Available shipping methods and prices are shown at checkout.

Delivery estimates are not guaranteed. Weather, carrier delays, incorrect addresses, high shipping volumes, and other circumstances outside our control may affect delivery times.

 

SHIPPING COSTS
Shipping charges are calculated based on package size, weight, and destination, and are displayed at checkout.

 

ELECTRIC BIKES, BATTERIES, AND OVERSIZED ITEMS
Some electric bikes, batteries, and oversized products require special shipping arrangements. These items may:

• Require freight shipping
• Require an adult signature upon delivery
• Be unavailable for shipment to certain locations
• Have different shipping costs or delivery estimates
• Ship separately from other items in your order

Any applicable shipping requirements or additional charges will be shown at checkout or communicated to you before shipment.

 

ORDER TRACKING
When your order ships, we’ll email you a shipping confirmation with tracking information. Tracking updates may take up to 48 hours to appear after the package is scanned by the carrier.

You can track your order using the link in your shipping confirmation email or by contacting us at info@electricavenuebike.com.

 

MULTIPLE SHIPMENTS
Items in the same order may ship separately. If this happens, you may receive multiple shipping confirmations and tracking numbers. You’ll only be charged the shipping amount shown at checkout unless we contact you first regarding an additional charge.

 

ADDRESS CHANGES
Please contact us as soon as possible at electricavenuebike.com if you need to change your shipping address.

We cannot guarantee that an address can be changed after an order has been processed or shipped. If an order is sent to the address entered at checkout and is returned because the address was incorrect or incomplete, the customer may be responsible for the cost of reshipping.

 

DELIVERY ISSUES
If tracking shows that your package was delivered but you cannot find it, please:

1. Check around your delivery location and with household members or neighbors.
2. Contact the carrier directly.
3. Contact us at info@electricavenuebike.com within 7 days of the delivery scan.

If your package is damaged, please photograph the packaging and product before discarding anything, then contact us within 2 days of delivery.

For bikes or other large products, please inspect the shipment before signing for delivery. If there is visible damage, note it with the carrier before accepting the shipment and contact us as soon as possible.

 

LOST OR DELAYED PACKAGES
If your package appears to be lost or has not received a tracking update for 7 business days, contact us at info@electricavenuebike.com. We’ll work with the carrier to investigate the shipment.

Once an order has been handed to the carrier, delivery timing is controlled by the carrier. We cannot guarantee delivery dates, but we’ll do our best to help resolve shipping issues.

 

INTERNATIONAL SHIPPING
International customers may be responsible for customs duties, import taxes, brokerage fees, and other charges imposed by the destination country. These fees are not included in the product price or shipping charge unless specifically stated.

Customs delays are outside our control. If an international package is refused or returned because applicable fees were not paid, the customer may be responsible for return shipping and any fees deducted from the refund.

 

RETURNS AND EXCHANGES
For information about returns, exchanges, and refunds, please see our Return and Refund Policy.

Unless otherwise stated, customers are responsible for return shipping costs for unwanted, incorrectly ordered, or change-of-mind items. We cover return shipping for damaged, defective, or incorrectly shipped items, if applicable.

 

CONTACT US
If you have questions about shipping, please contact us:

Electric Avenue Bike
Email: info@electricavenuebike.com
Phone: 512-608-4090